Return Policy

At ArztvaterHerbs, customer satisfaction is our top priority. If you're not fully satisfied with your purchase, we're here to help.

1. Return Eligibility

• Items must be returned within 30 days of the delivery date.
• Products must be unused, unopened, and in their original packaging.
• Return requests are not accepted for:
  • Opened or used products.
  • Customized or personalized items.
  • Items marked as "Final Sale."

2. How to Initiate a Return

• Contact Us: Email us at [insert email address] or use the contact form on our website to request a return authorization.
• Provide Details: Include your order number, reason for the return, and proof of purchase (receipt or order confirmation).
• Return Shipping: Once your return is approved, we will provide instructions on shipping the item back to us.

3. Refund Policy

• Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 5-7 business days and issued to the original payment method.
• Shipping fees are non-refundable unless the return is due to an error on our part (e.g., incorrect or damaged item).

4. Exchanges

• If you received a damaged or defective item, we will gladly exchange it for the same product. Contact us within 7 days of receiving your order to initiate the exchange process.

5. Non-Returnable Items

• Items that have been opened, used, or tampered with.
• Products purchased through third-party retailers.
• Gift cards and promotional items.

6. Return Shipping Costs

• The customer is responsible for return shipping costs unless the return is due to a mistake or defect on our part.
• We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

7. Important Notes

• Refunds may take additional time to reflect in your account depending on your payment provider.
• Returns sent without prior authorization may not be accepted.